What is The Galena Territory?
Guest information can be located here: GALENA TERRITORY GUEST INFORMATION
What time is check-in or check-out?
Check-in is 4p.m. and check-out is 11a.m. These times may be flexible dependent upon our schedule. Please call the number listed in the welcome letter or home to inquire about an early arrival or late departure.
What is the payment schedule?
30% of the rental amount is required upon booking. Final payment is due 2 weeks prior to check-in date.
What is your refund policy?
Your first payment may be refunded if the reservation is cancelled 2 weeks prior to the arrival date, less a $35 processing fee. There are no refunds after full payment is received.
What is maximum occupancy and what determines this number?
Occupancy is determined by the size of the home, the septic system, the driveway and other factors determined by Jo Daviess County. Each home's occupancy is listed in it's description. All guests count towards the occupancy total.
What is a proximity card and where is it located?
A proximity card is a credit card size card that contains smart chip technology that electronically opens doors at the GTA Owner's Club. You will need one proximity card per person to access the GTA Owner's Club. The club is the location of the indoor swimming pool, business center, fitness center, indoor basketball court and seasonal outdoor pool. Children 5 and under do not require a card. The cards are located within each home for your use. There is a $50 per card fee is lost or damaged.
What amenities are standard in our vacation homes?
The following amenities are standard to all homes unless specifically noted in the home's description:
Coffee Maker/Toaster/Blender/Crock Pot
Cable or Satellite TV available at every home/WiFi is available at MOST homes but not all
Dishes/Silverware/Glasses for total occupancy
Central Heat and A/C
Washer/Dryer/Iron/Ironing Board/Hair Dryer
Gas grill w/additional propane at every home
Firewood is provided for homes with wood burning fireplaces
Where do I dispose of garbage?
There is no garbage service in the Galena Territory. Our cleaning fee includes disposal of 2 cans of garbage in bags, additional garbage will need to be disposed of at the nearest refuse facility. A guest failing to do so will incur a $25 disposal charge. There are two locations to dispose of garbage, The Mt Hope Refuse Center and another near The Shenandoah Riding Center. You will need to bring a proximity card to access the Mt Hope Facility.
Pets and Smoking ARE NOT Allowed in any of our homes.
Primary Guest must be 25 years of age or older